ACMTECH LTD
Services
Technical Support Desk
The Technical Service & Support team are ultimately responsible for all client support, including capturing and monitoring requests, providing technical support and advice, and end-end issue management.
Incident and request lifecycles are managed from initial contact through to successful confirmation of closure, tracking and managing progress with resolver teams and 3rd parties where appropriate.
NOC (Network Operations Centre).
The NOC Encompasses a number of tasks in order to monitor & oversee both complex networking environments that require high availability or for less complex networks where the client simply prefers the peace of mind their systems are in safe hands.
Primary responsibilities of the NOC are:
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Network monitoring
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Incident response
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Communications management
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Reporting problems
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Hierarchical escalation
Management and Reporting Tools
We have a number of tools available to us that are fundamental to the services we offer and relating to call handling and escalations, network monitoring and reporting mechanisms.
The integration within and between these systems ensures all elements of service from alert generation to standard call flows are tracked from start to completion
On-Premise & Hosted/Cloud Based Telephony
Most of us are familiar with 'standard' on-premise PBX solutions. Cloud telephony however, refers more specifically to the replacement of conventional business telephone equipment, such as a Private branch exchange (PBX), with third-party VoIP services hosted out on the Cloud.
We work closely with channel partners to provision a suite of services tailored to the specific needs and requirements for each client.
Clients can take advantage of all the features of a traditional phone system with the addition of also allowing you to work from whatever device you choose, and that's from any location, in or out of the office, as long as you're online. Calls are crystal clear, it's more flexible and it's more cost efficient.
In business terms, it's a win-win
Networking & Infrastructure - LAN & WAN
ACMTECH offers a range of LAN/WAN solutions to address all aspects of the network lifecycle including integration, operation and ongoing management. Our years of experience allow us to offer these services on a broad range of leading LAN/WAN technologies and products from a variety of 'best-in-class manufacturers'.
Our team of qualified and experienced engineers will work with you to create bespoke LAN and WAN solutions that are tailored to your business’ specific operational requirements.
We will listen to you, understand what your specific needs are and suggest the best LAN and WAN systems for your business.
Wireless LAN Solutions
A successful wireless LAN (WLAN) deployment depends on optimized infrastructure design and intelligent management of resources. Good wireless management ensures that the highest possible performance for mobile workers is maintained while keeping the network secure at all times.
Data retention and Culpability are serious considerations for anyone wishing to deploy Guest services in particular.
ACMTECH is able to both advise and assist in the deployment of suitably secure, manageable and protected wireless networks so that should any unlawful activity be carried out on a guest wireless network, you as the provider can minimise any potential liability as a result.